Help center
Quick answers below. Still stuck? Email support@cardhq.app.
Getting started
How do I scan a card?+
Open the Scan tab, line the card up in the frame, and tap the shutter. Card HQ reads the name and number and pulls up its price, the HQ Read, and graded comps. You can also scan a photo from your library.
How do I add cards without scanning?+
Open a set, tap any card, and add it. You can also import an existing collection from Settings.
Does it work offline?+
Scanning and browsing your collection work without a connection. Live prices need internet, and update whenever you are online.
The HQ Read
What do BUY, HOLD, TRADE, and SELL mean?+
They are a plain-English read of a card's momentum, built from its price trend and grading population. BUY flags a dip inside an uptrend or a scarce riser, SELL flags a spike or a slide, TRADE flags a cooled-off, high-supply card, and HOLD is the steady default.
Is the HQ Read financial advice?+
No. It is a collector signal from price and population data, for your information only. Markets move and data can be wrong. Your decisions are your own.
Pro and billing
What is included in Pro?+
The HQ Read signals, portfolio history and movers, price alerts, bulk scan, graded and population depth, and unlimited exports. Free covers scanning for price, tracking your collection, and browsing sets.
How does the free trial work?+
Pro is 7 days free for new subscribers, then it renews at your chosen plan unless you cancel. Free-trial eligibility is handled by Apple, so reinstalling the app does not reset it.
How do I cancel or restore a subscription?+
Cancel any time in your device Settings under your Apple ID subscriptions. To move a purchase to a new device, use Restore Purchases in the app's Profile tab.
Account and data
Why sign in?+
Your collection is an asset. Signing in saves and syncs it across devices and keeps it safe if you lose your phone.
Can I export or delete my collection?+
Yes. Export from Settings any time, and deleting your account removes your account and collection from our systems.
A scan pulled up the wrong card or no price. What now?+
Try a straight-on shot in good light that fills the frame. If a card matches but shows no price, its set may not be priced yet; it fills in shortly.